Till a few years ago, the very concept of training was considered to be an extra baggage eating into the revenue of a company. But slowly organizations have realized that training is imperative in transforming individuals into professionals. The estimated expenditure that the companies dole out on training is somewhere between 1-2% of total revenues of the company. But the cost is worth the effort and in the interest of the company.
BPOs provide training in various spheres as voice modulation, accent neutralization for new hires in the voice-based services, and domain specific knowledge for middle and top-level management in BPO companies. A number of BPOs have their own trainers and provide in house training. They have devised a course to meet their business needs. But at the same time many BPOs outsource the training program to a third party training institute.
Sutherland Global Services is a premier IT enabled and Business Process Outsourcing (BPO) company that offers highly acclaimed services to a number of Fortune 500 firms and several other global business establishments. Sutherland believes that quality training is essential to deliver excellent services to global clients. We provide specialized training for our employees to ensure that the expectations of the clients are met with the highest degree. Sutherland Windsor Canada has collaborated with St. Clair College to provide specialized BPO training to its employees who are given a certificate on completion of the training.
Sutherland Global Services firmly believes in polishing the talent to effectively deliver world class services. The Center of Learning at Sutherland provides initial training for entry-level employees as well as ongoing leadership development training for existing employees. The key area of the Center of Learning is to improve communications, business and technical competence, as well as initial leadership training. Academy of Excellence came in existence to foster general leadership and business skills all the while, preparing innovative roles at Sutherland that goes beyond client engagements.
Sutherland Global Services emphatically prioritizes the training phase that serves the core purpose of deploying skilled individuals who are able to integrate their personal goals with the company objectives. The managerial and operational skills of the employees are taken care of under specialized career development and leadership training program. Employees have the added advantage of achieving academic excellence while working with Sutherland as it provides International Certifications in two streams - Technical (A+, N+, MCP etc.,) and Management (PMP, 6 Sigma COPC, ISO, BS7799 and PCMM).
For more information about Sutherland Global Services, please visit www.suth.com.